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Expedia
Homepage of Expedia.com
URL http://www.expedia.com
Commercial? Yes
Type of site travel agency
Registration no
Owner IAC/InterActiveCorp
Created by Rich Barton and Lloyd Frink
Expedia.com is an internet-based travel agency, part of Expedia, Inc.(NASDAQ:
EXPE), headquartered in Bellevue, Washington, USA. It books airline tickets,
hotel reservations, car rentals, cruises, vacation packages, and various
attractions and services via the World Wide Web and telephone travel agents.
The company serves customers in Australia, Canada, France, Germany, Italy,
Japan, the Netherlands, Norway, Spain, the United Kingdom and the United
States. Founded as a division of Microsoft in October 1996,[1] Expedia was
spun off in 1999, and was purchased by USA Networks in 2001 [1] (USA changed
its name to InterActiveCorp in 2003 [2]). IAC spun off its travel group of
businesses under the Expedia name in August 2005, including Expedia, Expedia
Corporate Travel, TripAdvisor, Classic Vacations®, eLong, Hotels.com, and
Hotwire.com. Expedia uses Worldspan as their main Computer reservations
system, with Pegasus and their own Canadian connectivity company for hotel
direct connects as an adjunct for hotels not listed in Worldspan.[3]
Customer Feedback
In 2006, Expedia was awarded a Webby Award in the area of "Best In Travel
Websites" [4], a Stevie Award from the American Business Association for
"Most Innovative Company" [5], as well as the top rating in customer
satisfaction across online travel agencies by the American Customer
Satisfaction Index [6]
Of note, some customers have been unsatisfied with various aspects of
Expedia.com products and services. Customer complaints include lost
reservations, erroneous hotel accommodations, poor customer service, bad
pricing policy, and failure to post negative reviews online at Expedia.com.
[7] [8].
References
1. ^ The 'Net Magazine, March 1997 issue, "Where Do You Really Want To Go
Today?", page 21.
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